Ela: That was my inital reaction. But on 2nd thought as iRex are intending to resell, if they are also going to provide support they will need a unique identifier for all machines (not just an order number which may be different for different resellers).
And what better than the MAC address?
LT: So true. I'm not in the least upset at their support team. The lady I spoke to wasn't overly technical from what was said (it sounded like she was reading a script). But thats all thats required from a 1st liner. She took my details and is sending me a ticket number so it can be escalated to a 2nd line engineer.
I'll be upset if my ticket email doesn't arrive soonish though.
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