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I followed this tutorial step by step, but I'm now facing this problem.
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**WHICH** tutorial? Link please, because we have more than one.
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it won't let me update it to the latest version
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Standard questions in that case (durn, I need an electronic rubber stamp):
First six characters of your device's serial number.
Link to the update you are trying to use.
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I've tried resetting it a few times
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PEBCAK - you probably need to start over - but answer the questions first so we can help you avoid whatever you did wrong the first time.