I too, received this email from Kobo. I was originally authorized to return by device for exchange but then, before receiving the return details, was sent the following email:
Quote:
We have just received and update from our development team that has advised us that a release to the Aura One software is schedule to go out on September 26th.
This release should assist in improving the battery life and performance on the Aura One eReader. Once released, you will need to closely monitor battery life related issue to see if the issues have been addressed.
I would like to ask you to bare with us for a few more days until this update is released because it could be enough to solve the battery issues that you are experiencing right now.
Please reply to this email and let us know your thoughts about it.
Thank you very much and have a great evening.
We apologize for the inconvenience.
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