Thread: The Worst Customer Service
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Old 09-25-2016, 06:39 PM   #41
dskag
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Posts: 49
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Join Date: Sep 2008
Location: USA East Coast
Device: Kindle
Quote:
Originally Posted by amd866 View Post
This is literally the worst company I have ever dealt with in my life.

I placed an order for the Kobo Aura One but the next hour I cancelled the order. Keep in mind this item wasn't even in stock, it was on backorder until late September.

I requested a cancellation an hour after the order was placed.

The item never shipped or was even prepared for shipping.

They charged me a 1.97 charge for cancellation fee even though it says directly on their website that if cancellation is requested within 24 hours there would be no fee.

I contact them about this and they literally do not understand the question (the customer service reps do not comprehend english I shit you not), I call in because the live chat is a joke I'm on hold for 15 minutes and the customer service rep says he will escalate it to someone else and get back to me and their response takes 3 days and when they do respond it's for further information such as a credit card statement for a 1.97 charge and they don't even say where they want the credit card statement.

At this point I don't even want to send in the credit card statement since god knows what kind of scam Kobo might try to pull from any private information I give them.

[Paragraph deleted - MODERATOR]
I agree! I ordered an Aura H20 back in mid-August. It was defective. It took about 10 days of going back and forth as you described to get them to agree to send me a prepaid label with no restocking fee. I sent it back right away and tracking showed they received it on Sept. 1st. After numerous inquiries with no answer at all, I finally got an email on Sept 21st saying that said my account had been credited. Then it took 3 more days for it to actually show up on my credit card online. No excuse for taking over 3 weeks after they received the item to credit my money back!

Despite this experience, I ordered an Aura One and kept my fingers crossed that I wouldn't have more problems with Customer Service. It's fine and I'm really liking it but they did mess up my delivery address, so my shipment was delayed.
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