Quote:
Originally Posted by library addict
I have noticed that they are taking 7 or 8 business days on average now to ship the $49+ orders with free shipping. It used to take only 2 to 3 days on average.
And usually their customer service is very good, but I've had an ongoing issue I've contacted them about three times now. The first two times were polite and friendly as usual just asking me to be patient. Then this morning I was told they couldn't fix the error they'd made as it was already processed and the other agents had misinformed me they could. I cannot remember having a bad customer service experience with them before. Or such a rude represative in chat. She didn't even respond to half of my questions then ended the chat session.
I don't think it was related to the fact I'm not a prime customer though. I don't stream TV and it's not worth the money to have two day shipping to me.
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I noticed the shipping thing too with the last two orders. The one took 10 days to ship, right at the last day they had for their window. I've also found two items that I couldn't buy at all because they were prime only. I haven't had to deal with CS, so I can't speak to that. These changes don't matter to me much as I pretty much shop for items at the lowest possible price. The only caveat is that I have an Amazon Gift card right now so I have tried harder to find the item cheap at Amazon. I've had a number of quality issues with some products of late (I haven't ordered them, but I notice they are vendors with a lot of complaints) so even when I find the items I need, I'm not always willing to order them. For some of the oddball jobs I take on, I used to get paid with Amazon gift cards. I'm asking the two or three people who pay me that way to pay me with other gift cards or a visa gift card, but the Amazon ones have become a pain in the neck.