Quote:
Originally Posted by library addict
I have noticed that they are taking 7 or 8 business days on average now to ship the $49+ orders with free shipping. It used to take only 2 to 3 days on average.
And usually their customer service is very good, but I've had an ongoing issue I've contacted them about three times now. The first two times were polite and friendly as usual just asking me to be patient. Then this morning I was told they couldn't fix the error they'd made as it was already processed and the other agents had misinformed me they could. I cannot remember having a bad customer service experience with them before. Or such a rude represative in chat. She didn't even respond to half of my questions then ended the chat session.
I don't think it was related to the fact I'm not a prime customer though. I don't stream TV and it's not worth the money to have two day shipping to me.
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Shipping for non-Prime orders is definitely slower, there was a study
released in February that reported that.
I think that support experience was simply a bad support rep. Ignoring half of what you said, then saying things like that isn't normal even for places with
bad support in general. (I mean, that type of thing would surprise me even from Comcast. They're usually polite, even if Comcast won't let them do anything to actually help you half the time.)