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And now they said my screenshot of my bank transaction online wasn't enough. The charge was in month of september and my bank doesn't issue credit card statements until the month is over so I don't have an official statement so I just took a screenshot of the charge and kobo is saying that's not an official statement from the bank so they won't refund me LOL this is a scam never ever deal with kobo if you plan on returning anything or interacting with them directly.
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