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I have to admit, as much as I'm looking forward to eventually ordering a KA1, part of me dreads it in case I receive a problem device.
My first Kobo Aura HD had perfect screen, but frequently did extra page turns, often 3-4 pages at a time, which was too unpleasant to live with. And the glow light flickered, also a defect I couldn't take!
The next one had multiple pinholes in the light diffusion layer. Back it went. They made me take pictures of it first though, which wasn't easy and really shouldn't be necessary for a return of a defective device. Not everyone has a good digital camera!
The third one arrived and was not the color I had ordered! It was the brown and I'd ordered white! But it had a good screen and functioned well and I decided I could live with the color. I've actually enjoyed the color as I got used to it, so it worked out well in the end!
But it was not a pleasant experience to deal with customer service! They kept insisting that a factory reset would take care of the pinholes for example! However, I got through it, though it was about 3 months before I finally had a good reader in my hands! And the reader I received is still going strong 3 years later. Patience is most definitely required!
I'm waiting a bit before ordering, hoping maybe some of the bugs will be worked out first.
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