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I do a fair bit of online shopping. I have had some off-putting experiences now and again. However, even those experiences were made right by the company I'm dealing with, and in a timely manner.
This is my first time dealing with Kobo, and I have to say, I have never experienced anything like it before. My impressions so far: they act like a teenager who borrowed the car, put a big scratch down the side, don't mention anything hoping you won't notice.
If it's going to take awhile, at least let me know it is going to take awhile.
Don't go incommunicado on me hoping I won't notice that it's taking awhile.
The lack of care and communication are a huge deal for me.
I (as others) received the shipping and tracking email five days after I received my device. Which I had to go to FedEx to retrieve because I didn't know it was coming so that I could be home to sign for it. Ludicrous!
Now I'm waiting since last Friday for the RMA dept.to do something about my blotchy screen. And here I sit six days later... nothing, nada, zip.
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