|
Whenever I need to contact Kobo, I always do so through their FB page Private message. They have always been very quick to respond and don't ever give me a hassle. I messaged them pics of my imperfect screen, I confirmed my order number and mailing address and within a couple days a new device was mailed out to me with a return envelope to send my old one back. I don't bother contacting them through other methods (i.e. Customer Service Chat on the website or phone) as FB messages have always been quick and painless. I also think the people who manage the FB messages are from Toronto and there has never been any language barrier with them.
|