Quote:
Originally Posted by amd866
Yes I was actually charged.
I am aware of the difference between an authorization charge and a cancellation charge and this is clearly a cancellation charge since it's done immediately after my order was cancelled and not when the order was placed.
Also I just spoke with the supervisor and they are asking for a credit card statement. The hassle has cost me probably over an hour for a 1.97 charge, I could have gone out during this hour and picked up coins off the ground and probably made this money back. Kobo is a disgrace to the concept of customer service and I really hope to god this company is bankrupt within my lifetime.
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Perhaps dispute the charge with you cc company, that might work.