|
I had a customer service issue when trying to order my first gen Kobo Aura from them two or 3 years ago. It wouldn't take my credit card for some reason. I did use that card to buy a book from them on an existing Kobo the same day so it was simply a problem on their website.
Getting in touch with them took me about 2 or 3 weeks of trying every day. I just wasn't able to get through. Finally I found a way to make an appointment with them for a return call. They did call back 2 days later and from that point on the guy was extremely helpful. He found an imaginative way to fix my problem and that was that.
I was pretty irritated at how hard they were to get hold of but I was really pleased with the quality of the service once I did. I have no idea if they still use anything like the same system, of course.
Barry
|