Quote:
Originally Posted by MGlitch
Are you sure they actually charged you? I know when I ordered my Aura One my bank flagged the charge because it was a low amount at first. I preordered so I suspect Kobo charged a low amount to verify the card but then canceled the charge itself.
That's a fairly common practice with credit verification. Check your statement online and ensure the charge actually went through and was charged to you.
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Yes I was actually charged.
I am aware of the difference between an authorization charge and a cancellation charge and this is clearly a cancellation charge since it's done immediately after my order was cancelled and not when the order was placed.
Also I just spoke with the supervisor and they are asking for a credit card statement. The hassle has cost me probably over an hour for a 1.97 charge, I could have gone out during this hour and picked up coins off the ground and probably made this money back. Kobo is a disgrace to the concept of customer service and I really hope to god this company is bankrupt within my lifetime.