[amd866]

This is literally the worst company I have ever dealt with in my life.

I placed an order for the Kobo Aura One but the next hour I cancelled the order. Keep in mind this item wasn't even in stock, it was on backorder until late September.

I requested a cancellation an hour after the order was placed.

The item never shipped or was even prepared for shipping.

They charged me a 1.97 charge for cancellation fee even though it says directly on their website that if cancellation is requested within 24 hours there would be no fee.

I contact them about this and they literally do not understand the question (the customer service reps do not comprehend english I shit you not), I call in because the live chat is a joke I'm on hold for 15 minutes and the customer service rep says he will escalate it to someone else and get back to me and their response takes 3 days and when they do respond it's for further information such as a credit card statement for a 1.97 charge and they don't even say where they want the credit card statement.

At this point I don't even want to send in the credit card statement since god knows what kind of scam Kobo might try to pull from any private information I give them.

[Paragraph deleted - MODERATOR]