Very informative, thank you. I felt a little weird sending the cap with that info so I actually hashed out the last 10 characters/digits from both the serial and board ID before you responded. I have also stored the pertinent device info in a safe place in case I do something very stupid in the future
In the meantime I have retrieved my password but I am hesitant to do any more without instruction. I would love to know which firmware is installed, and attempting to install, and if in fact Amazon pushed the wrong update to my device. I'm still a little peeved that this sort of failure isn't covered by Amazon's warranty. Still, I am extremely grateful for your time and expertise, and would love to get it working again without buying a new device.