Quote:
Originally Posted by HarryT
It hardly seems fair to blame Waterstones for the fact that DHL lost the original poster's packages!
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Whose responsible in making sure the package arrives to the customer once it's been shipped? DHL or should Waterstone be the responsible party in following up on any missing items? If the responsibility falls on Waterstone and they aren't doing enough to make sure the device gets to the customer, then it still might be fair to blame Waterstone. If not, perhaps they should find a different shipping service, one that can hopefully provide a tracking number.