My Nucleus Video intercom two pack arrived Friday, and I (of course) set them up immediately. Setup on the first one went smoothly, but when I set up the second one it reported "Error connecting to WiFi" and hung there. Luckily I have a POE network switch that I use with my video surveillance cameras, so I plugged in to that and it connected, updated the firmware, and when I unplugged the switch, connected to WiFi OK.
I can report that it answers to the "Alexa" trigger word, but it's not as sensitive as the Echo or Dot. You have to really yell at it to get it's attention.
Audio is horrible, it's loud enough but it sounds like a 1960's transistor radio.
After 10 or 15 minutes it goes into some kind of power saving mode; the screen goes dim and when accessed from the other unit or the mobile app it reports "Off line" and it problematic if it can be wakened or not.
Bottom line, these things are not ready for prime time, in fact they're not even ready for beta, and they cost WAY too much for what you get. Hardware wise they offer nothing that an inexpensive tablet or cellphone has, and could be better implemented as an app with a service which could be monetized with a small reoccurring fee.
Unless major improvements are made, and quickly don't buy these!
UPDATE:
Within an hour of posting the above review on Amazon, I received an email from Alex Rainert, who is the VP of Product at Nucleus as follows
Quote:
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Originally Posted by Alex Rainert
Hi Wodin,
Alex from Nucleus here again.
This afternoon I noticed on Amazon that you've had a frustrating experience with Nucleus so first off I want to say that I'm sorry that we haven't met your expectations. Everyone on our team knows how important reliable family communication is and if we're falling short for you this badly, I'd love to get to the bottom of it.
I was hoping you'd be willing to hop on the phone to talk me through your frustrations and I can give you some insight into fixes I know are going out shortly and I can better understand whether you're having an issue support should look into.
As I mentioned in my first email, our team is feverishly working on getting this core experience stable and delightful for our core users. We've pushed out a handful of big updates since launch and there are more on the way.
So if you're up for it, let me know if you're up for it and some times that work for you and we can go from there.
Thanks so much,
alex
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