Quote:
Originally Posted by NightGoat
I ordered directly from Kobo too, only I went through their CS chat.
Hhhhmmm, Facebook? That's even weirder  |
I started off with their CS Chat and it was leading no where (I had issues with the light being to rainbow-ish and they just kept sending me a copy/paste about how the light works). So in the middle of the chat I messaged them on their FB page on a whim. They answered me back right away and asked for pics. They agreed it was a defect and no point in trouble shooting. Then told me to disconnect the chat I was on with CS and they would handle it from there. They were great and told me they would ship out a new device (I would have it in 5-7 business days) with a return envelope for my old one.