Quote:
Originally Posted by Katsunami
Try DELL. You order a computer there, get an "Order received" confirmation, and then they take at least 5 working days to actually confirm the order itself.
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Hey, I do a lot of warranty requests from D(H)ell.
I perform the troubleshooting and call on behalf of the end user.
I submit that person's name as the one needing onsite assistance.
The Dell Rep even asks me who the end user is and where they're located.
However, I'm the one who receives the call from the onsite tech to inform me that they're outside the building for some scheduled appointment that I'm not privy to.
I'm like "Uh, why are you calling me? I'm not even in the building and I'm not the one needing assistance." They find this very baffling, and well... so do I.
Every flippin' time!