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So, I'm attempting to exchange my Aura Uno for having a blotchy screen.
They wanted 3 pictures front/back/USB-port: Sent
Then they wanted proof of purchase: purchase confirmation email, sent
Then they wanted my name/address/colour of device(?): sent
Why this piecemeal, email process? I mean, do they not have me on record in their system?
Kobo has got to be the weirdest online company I have ever dealt with.
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