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Old 09-14-2016, 06:16 PM   #4
stack
Member
stack began at the beginning.
 
Posts: 16
Karma: 10
Join Date: Sep 2016
Location: Chicago
Device: PW2
Quote:
Originally Posted by JazzyJeff View Post
Not sure how CS is worthless. They aren't magicians. Sounds like your Kindle failed during an update. These things happen.
worth·less
adjective
-having no real value or use.

I would say that my hour spent with CS was indeed that. After clearly explaining the update loop he asked me, three different times, to go into settings or into a book. Near the end of the conversation he even tried to blame my router and asked me to turn off wifi on the kindle.

A magician would have been nice, but competency might have been equally appreciated.

As to "these things happen", I totally agree. However, when the issue is directly related to a forced/pushed update, I completely expected them to stand behind their technology. They did not, therefore, beyond worthless.

To the real issue, I'm assuming after 400 views that this isn't going to be a simple fix so I went ahead and ordered a usb to serial on ebay for $10.

Mods, please move thread into the dev forum
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