Quote:
Originally Posted by SCION
Hhmmmm, wonder why that wasn't the case for me. I was asked to provide pictures (front, back, receipt), then another request for shipment address. When I opened a ticket, I did attach pictures of the bright spot, and the representative on the phone confirmed he was looking at it.
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I didn't have to provide pics of the back or a copy of the receipt. They did ask about the shipment address and told me they would escalate to the replacement team. They emailed me a transcript of the chat. Last night I receive an email that said it had been sent to the Supply Chain team. This morning I received the email with the instructions on returning the device and the shipping labels. I guess there is a possibility that the new one could be on the way. I have never received a shipping confirmation for the one I am sending back. I can't use the FedEx delivery manager because this is coming to my office.
I really appreciate Amazon's customer service after dealing with Kobo. It's a very slow process.