Quote:
Originally Posted by Poodlemom1
I started the process of exchanging mine last Friday -- don't send an email because it gets ignored. After I did the chat on Monday and sent pictures, I finally received the email to send mine back with shipping instructions this morning. They didn't mention when my replacement would be shipped, but I assume it won't be until they get this one back.
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Hhmmmm, wonder why that wasn't the case for me. I was asked to provide pictures (front, back, receipt), then another request for shipment address. When I opened a ticket, I did attach pictures of the bright spot, and the representative on the phone confirmed he was looking at it.