Thread: Aura ONE Kobo Aura One owners thread
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Old 09-14-2016, 11:03 AM   #534
SCION
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SCION ought to be getting tired of karma fortunes by now.SCION ought to be getting tired of karma fortunes by now.SCION ought to be getting tired of karma fortunes by now.SCION ought to be getting tired of karma fortunes by now.SCION ought to be getting tired of karma fortunes by now.SCION ought to be getting tired of karma fortunes by now.SCION ought to be getting tired of karma fortunes by now.SCION ought to be getting tired of karma fortunes by now.SCION ought to be getting tired of karma fortunes by now.SCION ought to be getting tired of karma fortunes by now.SCION ought to be getting tired of karma fortunes by now.
 
Posts: 4,706
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Join Date: Jan 2010
Location: Texas, USA
Device: Boox Note Air2+; Kobo Libra2; Kindle Scribe, Oasis3; iPad Mini6
Quote:
Originally Posted by SCION View Post
Received another email requesting my name and address. Looks like they are going to send a replacement. Previous posts indicate shipments for orders placed directly with Kobo are coming from Canada now. Hope this means I'll have a new device soon.

Someone else indicated they also have a bright spot above center on the screen. I encourage folks to reach out to Kobo soon after receipt.
My replacement is on the way from Hong Kong. Customer Support hasn't responded with notification of shipment. Looked at FedEx Delivery Manager for the status of something I shipped yesterday, and saw it.

If you believe your Aura ONE has a defect, let customer service know upon receipt. Don't wait days/weeks later when they may be more inclined to not acknowledge it as such.
Last edited by SCION; 09-14-2016 at 11:07 AM.
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