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I do think i'm going to send out an email to the Bez. I've used Amazon CS before quite a bit using relay service and never had a problem until my last two attempts. Maybe it's not something they cover in training anymore? A misunderstanding? Miscommunication? Who knows. At this point I'm just going to email then wait for hubby to get home next week. It's not a huge pressing issue to me and have to wait to settle everything anyways. Just got scared it was some new policy or system and I didn't know how to access the new one.
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