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Originally Posted by chebe
Hi, I can't seem to find this issue (but maybe I missed it and they're a quick easy fix, here's hoping).
Kobo Glo, firware 3.19.5761. Sync'd and books purchased from kobo with the win desktop app only. It's randomly losing/keeping my reading progress. It's also lost all the contents of my Collections (has a 'Create' button when I open them up). (I also get the occassional won't-wake-up have to force reset thing too.)
Workaround; open the Collection if it's still on your homescreen, hit create (even though it's empty), and resync with Desktop App. The books come back. Except for the Collections that aren't on your homescreen/history. They seem gone for good.
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All those are symptoms of the database on the device being corrupt. You can check it using an SQLite database management application or calibre plus the Kobo Utilities plugin. The fix will be to sign out of your Kobo account and back in again. The sync after this should restore the reading status and collections.