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Catherine, I believe you need wifi on so that your sign out goes through kobo.com. Then sign back in likewise with your kobo.com ID and password thereby allowing any remaining syncing to finish. This is the way I did it and (crossing my fingers) all seems fine now.
And, yes, the idea that Kobo expects that "common folk" need to somehow know how to do all of this so as to get their Kobo device to be serviceable is fairly mind boggling.
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