[LitaVore]

So I bought my Voyage using the installment payments because I wanted to make sure it was the right Kindle for me after being so used to a tablet Kindle. Since first getting it I've had issues with books not synching most of the time and having to download and transfer most of what I bought/borrowed.

Because of this I didn't pay my monthly installment and have constantly contacted Amazon through chat and email, each time explaining that I'm deaf and when I try to use their phone line the CS reps have no idea how to deal with the TTY operator. Ok, even bigger businesses don't understand the need for a TTY interpreter. But when I try to use email support or chat support I'm told that my "problem is fixable but it is something that needs to be resolved by calling our customer support at ....".

I keep explaining that none of the people manning the phones can figure out the TTY operator's instructions no matter how it's explained and they wind up rejecting my calls but I get the same response.

Anyone have any idea how to get through to a person that can actually do something? I've used TTY plenty dealing with Amazon in the past but it seems in the last two years they've changed.