Thread: Aura One USB connection not detected
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Old 09-11-2016, 06:37 PM   #9
WARPed1701D
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Posts: 12
Karma: 14206
Join Date: Sep 2016
Device: Kobo Aura One
Quote:
Originally Posted by jackastor View Post
Power your hub. Please don't ask for help when you ignore the answers
With respect please read the original question carefully and all my subsequent responses before lecturing me.

As already stated the issue here is not the hub. I mentioned the hub because in unpowered (or powered) state it fixes the problem and so adds information to my question.

My issue is with a direct connection from the Kobo to the Surface Book. An unpowered hub will not add power to a connection although it may alter the speed (in this case from native 3.0 to 2.0).

All I want to know is if anyone else has had trouble getting their Aura One to detect they are connected to a computer and provide the connect screen. If they do I can feel confident this is a firmware issue that will likely get fixed. I If not then it may be hardware and I will try to get it swapped out by Kobo.

I'm an IT support engineer of 10 years and programmer of 4. I just wanted a little help from fellow owners to narrow down a source of a problem. That's all.
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