|
I'm a techie myself so I know something had to break inside the device in order to produce the "shattered window" effect. However, I have NEVER encountered this kind of effect on any of my Nooks or my brother-in-law's Kindles (nor have I leaned on the device). Could it have been subject to twisting or bending forces? Theoretically possible when it was loose in my laptop case or carried in the cargo pocket of my pants/shorts but rather unlikely given how firm the Kobo's case itself is and the fact it was always enclosed in a sleep cover. Nooks -- especially the Glowlight -- have MUCH less substantial shells and I've never seen them develop this kind of screen effect.
I don't believe in magic either but the rather spontaneous appearance (it happened, it wasn't a hypothesis) of the shattered window effect implies to me a design or construction flaw. From the number of similar complaints I've seen, it's not a common problem but it's not rare either -- which again argues for a flaw in the part or construction. Kobo's response was rather typical of a company in denial.
|