MobileRead Forums - View Single Post - Books on Board changes policy for Rewards Dollars

koland · 01-29-2009, 07:53 PM

I don't know that they've put this up anywhere on their web site, but their policy has been that Reward Dollars are just like cash and you can get reward dollars (RD) for purchases that are paid for with RD. This resulted in some completely free books (and a few that they paid you to get, when they had 110% rewards). This policy has now changed (and the customer service dept has now decided that those who took advantage of their well publicized policy are all crooks). This is from the letter my mother received today (misspellings and all):

Thank you for shopping with BooksOnBoard. The explanation for the
situation that you reported is that our Rewards system automatically
blocks people from using Rewards dollars in order to get more Rewards
dollars, so that the Rewards system cannot me used fraudulently. The
highest amount of Rewards dollars you could get for any order would
equal the "Total", not the "Sub-Total" for the order.

As a clarification, this is the official response I received when I asked about this in August of last year:

Thank you for shopping with BooksOnBoard. We make no distinction
between paying with Rewards Dollars and paying with cash; you will
receive Rewards regardless of what you use to pay. Please let us know
if you have any other questions so we can provide assistance.

Regards,

Lee
BooksOnBoard Support
The letter my mother received was not from Lee, but from someone else in Customer Support.

01-29-2009, 07:53 PM	#1
koland Grand Sorcerer Posts: 8,560 Karma: 8033155 Join Date: Aug 2008 Location: TN, USA Device: kindle(all), nook, nookcolor, Sony, Kobo, epic, iphone, iPad, pc	Books on Board changes policy for Rewards Dollars I don't know that they've put this up anywhere on their web site, but their policy has been that Reward Dollars are just like cash and you can get reward dollars (RD) for purchases that are paid for with RD. This resulted in some completely free books (and a few that they paid you to get, when they had 110% rewards). This policy has now changed (and the customer service dept has now decided that those who took advantage of their well publicized policy are all crooks). This is from the letter my mother received today (misspellings and all): Thank you for shopping with BooksOnBoard. The explanation for the situation that you reported is that our Rewards system automatically blocks people from using Rewards dollars in order to get more Rewards dollars, so that the Rewards system cannot me used fraudulently. The highest amount of Rewards dollars you could get for any order would equal the "Total", not the "Sub-Total" for the order. As a clarification, this is the official response I received when I asked about this in August of last year: Thank you for shopping with BooksOnBoard. We make no distinction between paying with Rewards Dollars and paying with cash; you will receive Rewards regardless of what you use to pay. Please let us know if you have any other questions so we can provide assistance. Regards, Lee BooksOnBoard Support The letter my mother received was not from Lee, but from someone else in Customer Support. Last edited by koland; 01-29-2009 at 07:57 PM.