Quote:
Originally Posted by SCION
There appears to be a white mark in/under the screen. Unfortunately it's just above the center, where it's always obvious (unless the screen is white). Is this something that Kobo will acknowledge as needing to replace the device, or am I just going to have to deal with it? With Amazon this isn't even an issue of course.
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I opened a support ticket first thing this morning, and provided photos. Decided to call them as a follow-up on next steps. After being on hold for 30 minutes waiting for a representative, I was prompted to do a factory reset. Of course that didn't resolve the issue. He didn't give me a hard time and stated I would get an email requesting photos of front and back of device, along with proof of purchase. Email arrived a few minutes later and I attached what was needed. We'll see where this goes.
Forgot to mention, his tone softened at the beginning of the conversation when I told him it was purchased from them.