Quote:
Originally Posted by ProfJulie
If you cannot log into your Passport account, then I'd suggest you contact Microsoft's Live support - I think I provided a link for this earlier in this thread. Don't even mention the Adobe issue. You need to figure out why the Passport account is not working first and that doesn't have anything to do with Adobe. The Passport account can be used with lots of different websites and you just happen to use it with Adobe's site.
Have you confirmed that you are inputting the account information correctly - the login is sensitive to upper and lower case characters. You could also try deleting all of the cookies on the computer and then see if you can access the account (deleting the cookies will make it so you'll have to log into any other web-based services again).
|
Well, as certain as I can be, I suppose. I wrote the username and password in a text file. I did contact Microsoft Live, and as I said, they referred me to my e-mail provider Verizon, which of course makes zero sense.
I found this page:
https://accountservices.passport.net...nt.srf?lc=1033
which says:
"Inactivation and Deletion of Account
Microsoft will delete your account on the Passport Network if it remains inactive for an extended period of time. Inactivity is defined as a failure to sign in to any site or service on the Passport Network using your credentials.
If your credentials on the Passport Network are associated with a free MSN or Hotmail e-mail inbox, your account will be made inaccessible if it remains inactive for 120 days, and any account information you have provided will be deleted. If you have credentials on the Passport Network that are not associated with a free MSN or Hotmail e-mail inbox, your account will be made inaccessible if it remains inactive for 365 days, and any information you have provided will be deleted. Accounts associated with paid subscriptions for MSN or Hotmail are not made inaccessible due to inactivity."
So at this point, I assume my account is probably gone.