Quote:
Originally Posted by haydnfan
Yes if I were to give them advice, which maybe I should it would be:
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5. Have CS of all types be honest about what they know and what they don't know (I've had dishonesty from CS on four different occasions)
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They definitely need help with their customer service policy.
CS hasn't lied to me afaik, but they don't know enough. I know CS people who are always frustrated because of not being told enough to answer the questions customers ask. The customers sometimes get angry and give a bad review, which hurts the CS's pay and ratings when it isn't their fault. I didn't have any complaints about the CS people I chatted with, it was the lack of information given to them. I still have not received an email with a tracking number and the pkg left HK this morning.