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Old 09-08-2016, 07:07 PM   #86
haydnfan
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Posts: 650
Karma: 5632364
Join Date: Dec 2011
Device: Kindle PW 4, Oasis 2
Quote:
Originally Posted by SCION View Post
Don't understand why most people do not receive the automated shipment notification in this process. One has to be proactive in playing games with customers service / responding to closed tickets in order to finally get tracking information.
Yes if I were to give them advice, which maybe I should it would be:

1. Show hardware sales on the kobo account page (and not just ebook purchases)

2. And have that include tracking information, and buttons to return item and cancel order

3. Promptly email shipping notification

4. Have CS dedicated to the hardware sales that can answer questions meaningfully with the information that we are trying to find, even if it's sorry we are waiting on another shipment

5. Have CS of all types be honest about what they know and what they don't know (I've had dishonesty from CS on four different occasions)
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