Well mine if finally on its way. Ordered mine (Aura and cover) at 11:45 am on the first day. Sixth came without a notice so I called support in the afternoon. They routed my request to supervisor instead of confirming order. Did not get a return e-mail or call from the supervisor yesterday so I sent them an e-mail. This morning I posted about the bad service experience on the forum and half an hour later I got my notice that the product finally shipped today 9/8. Won't get here until Monday. Really not very good way to handle customer care and customer loyalty.
|