Quote:
Originally Posted by SCION
No improvement in this area shows quality customer service is not a priority. Three years from now we'll probably be having these conversations again, warning others to stay away and order from Chapters. Folks just want access to updated order status information. We're not expecting them to be Amazon.
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No, they haven't improved. Sigh. But, I doubt they make enough money on their device sales to feel like they need to. It is probably only once per year that they release a device that causes all this hubub.
It seems to me like they are spending more energy getting the devices to us, than they are keeping us informed.