Quote:
Originally Posted by bookwurm70
This is my second pre-order, my first was 3.5 years ago for the orginal Kobo Aura. The experience is about the same.
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No improvement in this area shows quality customer service is not a priority. Three years from now we'll probably be having these conversations again, warning others to stay away and order from Chapters. Folks just want access to updated order status information. We're not expecting them to be Amazon.