Quote:
Originally Posted by haydnfan
I just realized that we had "help" from the same CS rep (David L). And his response was word for word the same!
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Same here. Word for word identical. Makes be believe that it is nothing more than an automated canned reply in the hopes that the majority of inquiries will be dropped at that point.
I responded to the email with further questions since that will supposedly reopen my ticket. We'll see what actually happens (if anything).