Quote:
Originally Posted by gevaisa
I'm really curious about how well Kobo is meeting the demand for the Aura One (i.e. are pre-orders shipping on time etc) because the impression I'm getting is that they're overwhelmed / disorganised / not expecting all the orders.
I pre-ordered on 1 September and I'm yet to receive a shipping notice. When I contacted Kobo CS via chat, they didn't even know that the 'available from' date on the Kobo site had changed to 15 September! They basically told me to go away (politely) and not bother them for another 5-7 business days.
|
This is my second pre-order, my first was 3.5 years ago for the orginal Kobo Aura. The experience is about the same.
If you notice, when you purchased your Aura One from the Kobo Website, it actually has a different URL than the store where you purchase books. I think they are two seperate parts of a larger company. Sadly, the device ordering part does not seem to have a CS department, so we have to deal with the Book CS, which does not have access to device orders.
It is annoying and frustrating for new customers, especially if you are used to Amazon Prime where you have constant contact (and texts at every step in the process).
I ordered on Sept. 2 and got the standard 7-10 BUSINESS DAY (weekends don't count) notification in my order email. Day 7 falls on Sept. 13 (not counting Labor day in the U.S. as a holiday). Since the website said in stock on Sept. 15, I'm thinking mine will ship closer to day 10, which would be the 16th. So, I'm not expecting to hear about my device until the 15th or 16th. Then I will start to worry.
I think all this stress about shipping dates come down to fear of an unknown company, who might just be stealing your money. I know this fear isn't true. When I ordered my first Aura, it took at least a week after I ordered (and my credit card was charged) before I heard anything about shipping, but it arrived just fine.
This is then added to an instant world in which Amazon can get you things the next day (or faster). Kobo is not Amazon. And that is actually why I buy Kobo books and devices.