[dskag]

Originally Posted by haydnfan

I just realized that we had "help" from the same CS rep (David L). And his response was word for word the same!

I got David L too and he keeps repeating the same answer! I think they are bots. I called and asked to talk to a CS rep about shipping. I was told I can't talk to anyone in that department. Totally incompetent customer service. I've never seen anything like it. Here's the series of events via email since placing my order:

Originally Posted by dskag

This level of incompetence by Kobo US customer care is unbelievable. Briefly, here's the sequence of events:

August 30: Ordered Aura One
Sept 1: Received confirmation (no shipping notice)
Sept 6:
Received email saying they can't ship to P.O. box and instructing me to send them an address they can use.

- I reply saying my address is not a P.O. box but gave them another shipping address anyway.

- Received email stating the ticket was closed and I would receive tracking # when package ships. Told me to respond with any further questions.

- I respond asking for an explanation of why my shipment was delayed when my address was not a P.O. box.

- Received repeat email stating the ticket was closed and I would receive tracking # when package ships.

Sept 7: Receive email answering that delay was due to my change of address.

Hello!? I only changed my address because you mistook my original address for a P.O. box! This is like I just came from another planet and no one understands me!