Quote:
Originally Posted by gevaisa
I'm really curious about how well Kobo is meeting the demand for the Aura One (i.e. are pre-orders shipping on time etc) because the impression I'm getting is that they're overwhelmed / disorganised / not expecting all the orders.
I pre-ordered on 1 September and I'm yet to receive a shipping notice. When I contacted Kobo CS via chat, they didn't even know that the 'available from' date on the Kobo site had changed to 15 September! They basically told me to go away (politely) and not bother them for another 5-7 business days.
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Keep in mind people don't come to the forums to praise that they got their device on time, at least not in general. They come in droves if there is a problem with their order. I'm not saying Kobo is without issues, just to put things in perspective.
I will say it sounds like CS is given access to one part of the system, and if your order has reached that part then you're all set. If not, then you get the 'it'll ship in a few days'. That was my experience with my H2O. As I've noted elsewhere I got a tracking number within days of my order and was very impressed by the sharp contrast between my pre-order of the H2O (which had a longer pre-order window) and the Aura One.