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Lol. I just got the same party line.
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Response By Email (David L) (09/07/2016 03:39 PM)
Hello,
We have received your request for assistance with your order from Rakuten Kobo.
Your order (********) is currently in process. You will receive an automated email with your tracking information once it’s shipped.
Please allow 7 to 10 business days for delivery.
I am marking this ticket as closed. If you have any further questions or concerns, please reply back to this email and it will reopen the ticket."
Funny how they mark these tickets as closed but don't actually do anything or really provide an answer!
Guess I will wait and see..
Regards
Jack
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