[alcofribas]

Originally Posted by wallcraft

Then you should contact Adobe, see Adobe ID and Membership FAQ.

My copy of Reader was activated with a Microsoft Passport account, not an Adobe ID, but I did try contacting Adobe. I actually found a page on their site that said they could at least look up your Passport ID.

But when I called them, they denied they could do any such thing or had any information relevant to the problem. They reiterated that Reader was a free product and they would not provide any support.

So I guess I'm out of luck.