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SCION · 09-07-2016, 11:32 AM

I have a problem with funds being held at-will. You don't tie up the consumer's money simply because the item is not available for timely shipment, and no notification or status updates provided, even when requested by the consumer.

I opened a dispute with PayPal. Kobo will be notified and is expected to respond. per PayPal terms. At any time I can escalate and file a PayPal claim, at which time PayPal will make the decision on what action to take. In this case (vendor can't provide proof of shipment), I believe a refund is warranted. If I don't receive a tracking number or the item, or Kobo does not respond via the PayPal dispute resolution center by end of day tomorrow, I'll file a claim to get my money back. I've exercised patience and proactively sought information from Kobo customer service to no avail.

Note: I ordered around 10:30am (central) on the 30th.

09-07-2016, 11:32 AM	#33
SCION Séduisant Posts: 4,706 Karma: 2107018 Join Date: Jan 2010 Location: Texas, USA Device: Boox Note Air2+; Kobo Libra2; Kindle Scribe, Oasis3; iPad Mini6	I have a problem with funds being held at-will. You don't tie up the consumer's money simply because the item is not available for timely shipment, and no notification or status updates provided, even when requested by the consumer. I opened a dispute with PayPal. Kobo will be notified and is expected to respond. per PayPal terms. At any time I can escalate and file a PayPal claim, at which time PayPal will make the decision on what action to take. In this case (vendor can't provide proof of shipment), I believe a refund is warranted. If I don't receive a tracking number or the item, or Kobo does not respond via the PayPal dispute resolution center by end of day tomorrow, I'll file a claim to get my money back. I've exercised patience and proactively sought information from Kobo customer service to no avail. Note: I ordered around 10:30am (central) on the 30th. Last edited by SCION; 09-07-2016 at 11:38 AM.