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This level of incompetence by Kobo US customer care is unbelievable. Briefly, here's the sequence of events:
August 30: Ordered Aura One
Sept 1: Received confirmation (no shipping notice)
Sept 6:
Received email saying they can't ship to P.O. box and instructing me to send them an address they can use.
- I reply saying my address is not a P.O. box but gave them another shipping address anyway.
- Received email stating the ticket was closed and I would receive tracking # when package ships. Told me to respond with any further questions.
- I respond asking for an explanation of why my shipment was delayed when my address was not a P.O. box.
- Received repeat email stating the ticket was closed and I would receive tracking # when package ships.
Sept 7: Receive email answering that delay was due to my change of address.
Hello!? I only changed my address because you mistook my original address for a P.O. box! This is like I just came from another planet and no one understands me!
I called several times but I could never talk to a real person in the shipping Dept.
I just hope this Aura One is worth the aggravation. I just want to say I'm really very happy for those of you who have received yours with no glitches.
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