Thread: Ordered AURA ONE FROM kobo only!
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Old 09-07-2016, 09:24 AM   #20
bookwurm70
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Posts: 265
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Join Date: Nov 2009
Location: Southern Illinois
Device: eSlick, Pocketbook IQ, iPad, Kobo Aura, Kobo Aura ONE
Quote:
Originally Posted by SCION View Post
I've contacted customer service several times and each time was informed they will have to forward the inquiry to another department because they can't "see" non-book orders. The last email I received from this other department stated the order would ship on the 5th and a tracking number would be emailed upon shipment. My follow ups haven't garnered a response. If I don't get a tracking number in the next two hours, I'm filing a dispute with PayPal for non-delivery. I have all email and chat correspondence. I ordered my H20 from Chapters with email updates and prompt delivery. I was foolish for disregarding numerous reports of horrible customer service and unavailable order status.

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The key to ordering directly from Kobo is patience. It will all work out okay if you have patience.

I did this before three years ago and it was fine.
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