Quote:
Originally Posted by jackastor
Yes I noticed that as well. Which is why I created this thread. I found the usefulness of customer service rather ungratifying and really can not understand why you can not get a tracking update from them. I'm waiting on several callbacks from the next level.. I am not very hopeful on this occurring and even worse I paid for the shipping thinking it would help expedite it!
Regards
Jack
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I've contacted customer service several times and each time was informed they will have to forward the inquiry to another department because they can't "see" non-book orders. The last email I received from this other department stated the order would ship on the 5th and a tracking number would be emailed upon shipment. My follow ups haven't garnered a response. If I don't get a tracking number in the next two hours, I'm filing a dispute with PayPal for non-delivery. I have all email and chat correspondence. I ordered my H20 from Chapters with email updates and prompt delivery. I was foolish for disregarding numerous reports of horrible customer service and unavailable order status.
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