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I pre-ordered the H2O from Kobo, and the One from Kobo. The experiences are night and day.
H2O- Got order confirmation email. That was it. Never got an email with any shipping information or that they had actually shipped it. It took several calls to CS to get a tracking number, the first two either lied or were just misinformed/uninformed about the process or the process was horribly documented in general on an internal level. Finally got a tracking number, only to find it was delivered as I was talking to the rep.
One- got order confirmation, and a shipping info email which had a tracking number. Tracked it right away and it estimated deliver for the 8th before 10:30 am. I was a little disappointed it wasn't going to be here on the 6th, but I had a tracking number and I could see the progress it made on its trip. Flash forward to today, doorbell rings this morning, I rush to the door and it's my Kobo Aura One!
I don't blame Kobo for the estimated arrival, that's on FedEx. Interesting thing though, the H2O took longer to get to NYC from Canada than the One did from Hong Kong. Only by a day or so, but still something I found amusing.
I think Rakuten has stepped up and put some pressure on Kobo. The One is the first Kobo to feature the Rakuten (R)Kobo as opposed to just 'Kobo'.
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