Happy to help.
And please remember to
thoroughly read the instructions next time...
of course, you are nowhere near the only person who makes that mistake, so while from a helpdesk perspective it may be a little frustrating for us to have to repeat that, at least you may rest assured that you are not really any more of a "troublemaker" than a lot of other people.
Note how my question specifically asked whether you extracted it the second time -- I suspected that might be the problem, I've seen it before.
We won't hold it against you.